user reviews of
Freshservice & ServiceNow IT Operations Management

Updated SEPTEMBER 2021

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Freshservice review

Cesar Quiroz
Cesar Quiroz
CIO at Grupo Kasto
Easy to use and implement with a good user interface
While we're just starting with project management, I foresee some limitations with it two or three years down the line. The functionality we will likely need just isn't there right now. It's still very, very basic in terms of the offering. For example, measuring progress can be tricky. If you finish the sub-tasks and not the main task, it...
Freshservice review

reviewer848847
Network Analyst at a real estate/law firm with 1-10 employees
Useful for tracking, merging, and assigning tickets
Create a plan and know in advance the ticket types and the categories that you want. Plan the subitems and the hierarchy structures for these identified categories. After you've set it up, if you want to make changes, you would require some kind of workaround to translate one category to another. That's why it is important to make sure that...

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