User Reviews of IBM Resilient & ServiceNow Security Operations
Updated March 2024
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IBM Resilient review
Jaliya Bandara
SOC Manager at a comms service provider with 5,001-10,000 employees
It has a complete stack, so you don't need to use different OEM products because...
What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products. In a way, IBM Resilient is an orchestration platform, so it should allow you to orchestrate other OEMs or products from non-IBM vendors. If there were a pre-built function that lets...
ServiceNow Security Operations review
Hardit Singh
Advisory Specialist Master at Deloitte
Mature with nice UI and customizable workflows
I'm a customer. Potential new users should have prior knowledge of ServiceNow. You cannot actually just directly go and start using it. There needs to be some knowledge transfer, and they need some basic idea about ServiceNow and what it can do. Similar to Virtual Agent, they cannot just start directly using that. I'd rate the solution...
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