user reviews of
BMC Helix ITSM & JIRA Service Management

Updated JULY 2021

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BMC Helix ITSM review

Mogle
Mogle
Senior BMC Remedy Consultant at Mogle & Partners Limited
Good knowledge management features in this highly scalable product
BMC Helix is a marketing term. The name changed from BMC Remedy ITSM to BMC Helix a few years ago. It's also linked to BMC's CMDB, where they have an image of all of the assets in the company. In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything. It might take...
JIRA Service Management review

Yaser_Kazerooni
Yaser_Kazerooni
Agile Couch at Fusoft
An excellent solution for tracking customer service issues and tracking technical...
I think that JIRA Service Desk is a very good product and that it is full of features that work well to manage tasks. It has the flexibility to handle many different activities and it is very good at this. Especially in the latest version, it has some new features and capabilities that were added so that it is even better. The one thing I...

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