user reviews of
SCSM & ServiceNow

Updated JULY 2021

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SCSM review

Tariq Khan
Tariq Khan
C5ISR IT Consultant at a construction company with 501-1,000 employees
Good flexibility and integration abilities but the interface needs improvement
In SCSM (System Center Service Manager) there is a need to be cognizant of the management of the CMDB (Configuration Management Database). It needs to be improved. My initial base experience for alarms was BMC Remedy, and that works really well. From that example, I could see the concept of what the CMDB does but also what it was not doing....
ServiceNow review

James Rountree
James Rountree
Senior Consultant at Rountree Technology Consulting, LLC
Solid, highly scalable, and has got all the features, but needs better reporting,...
The reporting, which also includes dashboards, needs to be improved. Both dashboards and reporting require subject matter experts. A lot of end-user configuration and functionality comes with ServiceNow and it is not bad, but when I want to do something slightly more sophisticated, I've got to get a ServiceNow subject matter expert to get...

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