user reviews of
Freshdesk & JIRA Service Management

Updated SEPTEMBER 2021

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Freshdesk review

reviewer1580043
Director of IT at a wholesaler/distributor with 51-200 employees
Solid, good price, simple to use, and requires negligible training effort
We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than having to create the parent-child hierarchy that they have set up. It generates a proliferation of tickets that I really don't want to have....
JIRA Service Management review

Satyadeo Thakur
Satyadeo Thakur
Lead Consultant at Enquero Inc
Easy to set up and fair pricing, but should provide packages solutions
JIRA Service Desk is really good when you have a primitive environment where most of the Atlassian applications are already present. However, if you are just using JIRA Service Desk for making leads for an IPS and solution, then it becomes really difficult to get all these IPS and capabilities up and running. This is due to the fact that in...

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