User Reviews of Hornbill Systems Supportworks & IT Care Center
Updated May 2024
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Hornbill Systems Supportworks review
Senior Supportworks Consultant at a construction company with 1,001-5,000 employees
Locally installed versions of it provide an impressive range of customizations,...
Customer Service: I'd rate it as a 5/10 or 6/10. Four years ago, I would have given it an 11 or 12 (out of 10!). Individually, the people at Hornbill are fantastic and very helpful. But, I think the corporate approach to training and support has changed, meaning even small requests have to go through official channels which can be time...
IT Care Center review
Asaf Yosovich
IT Team Lead at a tech company with 501-1,000 employees
Easy to use, helping us reduce costs by half
The most valuable IT Care Center features are the ones that we requested especially for our environment. We have integrations with Slack. We also have integrations from our computer management systems that run daily and sync with IT Care Center. I am using the APEX forms and entities. For example, when I want to design a special form for a...
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