User Reviews of ConnectWise PSA & ManageEngine ServiceDesk Plus
Updated March 2024
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ConnectWise PSA review
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
A super stable solution with an easy to set up rules engine that ingests emails...
If you are looking to implement ConnectWise Manage for a single organization, I would say that when you're having your conversation with your implementation consultants, make sure that you very specifically communicate what you want out of the solution. They've got a very defined script and they wanted to spend a lot of time implementing...
ManageEngine ServiceDesk Plus review
Mohamed Najeem
System Administrator at HRA
A complete ITSM tool offering easy workflows and modules to its users
The application works in a straightforward method every time when it comes to the on-premises part. There is an application drive, log drive, and a few things that must be taken into control, even the application that requires AV exclusion and all those things. They need to work on the aforementioned area. It would be better if they could...
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