User Reviews of IBM SevOne Network Performance Management (NPM) & OpsRamp

We rely on technical support a lot. We use them for upgrades as we can not upgrade ourselves. I have many clusters deployed so it is difficult having to rely on them for these upgrades. It can take six to nine months for me to complete the upgrades across all the clusters. It is not just one component that requires the upgrade, there is...

We found the technical support for OpsRamp very helpful. Last week, we created a support ticket because we were facing an issue with one of our customers. The user was with our onshore team, and he was unable to access his account because it was a newly created account that required MFA and SSO. We created a ticket, and the support team...