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SCSM review
Hossam Hussein
Senior backend systems engineer at a mining and metals company with 5,001-10,000 employees
Helps us manage IT operations, including incident and service requests, but could...
The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator. Microsoft System Center Service Manager has a large infrastructure and a large number of servers. For production and creation, it needs...
SCSM review
Sinan Arslan
System Administrator at Calik Holding A.S.
Offers good productivity at a low price point but needs improvement in reporting area
My company has a local team to deal with Microsoft-based environments. If there is a need for support, help is provided by the local vendors for Microsoft in Turkey. Sometimes, my company also receives professional support from Microsoft engineers. If the support required from Microsoft by our company falls under the category known as...
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