User Reviews of Avada Software Infrared360 & IBM SevOne Network Performance Management (NPM)
Updated May 2024
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Avada Software Infrared360 review
MQ Administrator at a government with 501-1,000 employees
It has a small footprint on our system. They're good at following up with their...
I would rate technical support 4.5/5. They're really quick to respond and it doesn't take them very long at all to come up with an answer or to identify a bug. It was about three weeks ago when we had our last ticket open. I don’t know that they could do anything to improve. Their response rates are really good and they're knowledge base is...
IBM SevOne Network Performance Management (NPM) review
Hareesh Agaram
Tranformation Programmes and Global Config Hub Lead at BT - British Telecom
Strong LAN and WAN side
We rely on technical support a lot. We use them for upgrades as we can not upgrade ourselves. I have many clusters deployed so it is difficult having to rely on them for these upgrades. It can take six to nine months for me to complete the upgrades across all the clusters. It is not just one component that requires the upgrade, there is...
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