user reviews of
Clarity SM & ManageEngine ServiceDesk Plus

Updated JULY 2021

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Clarity SM review

Makhosonke-Matshoba
Makhosonke-Matshoba
ESM Specialist at Gijima
Saves us time and money with a great self-service interface
I like the self-service interface and the fact that people can raise and check their own tickets without necessarily having to call the service desk. They can check progress on their tickets and also have input in the life cycle of the tickets. That's one feature that I think I like most. We are running a high availability deployment now...
ManageEngine ServiceDesk Plus review

Opoku Afriyie-Asante
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government with 5,001-10,000 employees
Easy to configure SLAs and generate reports
We are looking at options; whether to procure the new versions of ManageEngine or to look at other products like System Center Service Manager or ServiceNow and the rest. We haven't been able to scale to the newer versions. We've been using just the same version for so many years. We are now looking at testing and reviewing other products...

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