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Amazon Connect review
Subhransu Nayak
Subhransu Nayak
Consultant - Data Analytics and Reporting at a tech vendor with 51-200 employees
A simple and easy-to-use solution with drag-and-drop features
There is room for improvement in certain areas of Amazon Connect. For example, regarding holiday scheduling, the platform lacks a specific feature to declare holidays for companies on fixed dates. While basic hours and weekly schedules can be set, there's no option for declaring specific dates like national holidays. Basic scheduling...

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