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CA Service Operations Insight [EOL] review
it_user558420
Director at a individual & family service with 10,001+ employees
The tools shorten our time to diagnose and resolve problems
We had some home grown solutions that we were developing. They had the right product at the right time for us. It looks like a better fit than what we could design for ourselves. We looked at IBM a little bit, but they didn't have anything that went into this area that we were looking at. We would have to develop our own pieces there too....

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