free case study: Hani Khalil's unbiased review of eG Enterprise
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eG Enterprise review
Service Assurance , Senior Manager at a computer software company with 1,001-5,000 employees
Great visibility, easy to set up, and has very responsive technical support
The visibility and the ability to monitor user behavior are very useful to us. So is the fact that we have diagnostic capabilities. We divided the usage of these two parts - one for our business team and one for our support team where they can see the availability, performance, and application or service updates from a customer perspective....
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