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Five9 review
Dana Urban
System Administrator Director at a manufacturing company with 51-200 employees
Enabled us to unify our service across channels and expand our physical footprint...
Moving to the cloud enabled us to expand our physical footprint so our agents could operate in far more physical locations. It has unified our training cycle in terms of preparing agents to solve customer problems across multiple channels. When we moved to Five9, we got much more information about what the contact center is doing to help...
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