free case study: Julie Wilson's unbiased review of Five9
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Five9 review
Julie Wilson
Member Services Director at a non-profit with 201-500 employees
It's versatile and easy to make changes if necessary
We're still learning the solution. Getting all the pieces into place has been hard for us as a small call center. Five9 is a great product that has added a lot of capabilities, but the training has been kind of one-and-done, so it's hard to develop an ongoing training program at a reasonable cost. Also, when we implemented Five9, we started...
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