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Five9 review
Irene Sangilan
Manager of Customer Service Optimization at Johnston Group Inc.
Provides good reporting, and reduces dropped calls, but the integration has room...
We're using agent assist on our phones to some degree to help save time by answering the common questions our customers may have. We use the workflow automation for quality assurance purposes. Five9's omnichannel ability to offer a more customized experience on the customer's channel of choice is beneficial. We've been using it, and we've...
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