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JIRA Service Management review

Imed Inoubli
Imed Inoubli
Information Technology Service Desk Manager at MAF Retail
Has easy to understand workflows and good speed
From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs,...

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