free case study: BasharatAhmed's unbiased review of JIRA Service Management
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JIRA Service Management review
Product Manager at Hashmove
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Some of the areas that could be improved are with the customizations. For example, if I wanted to add a new user with the same name, or start a new bot, add a new caller, or even just want to add a new column, it is complicated. This area can be simplified. The foundation needs to be simplified. As an additional feature, I would like to see...
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