free case study: Munir Noor's unbiased review of ManageEngine ServiceDesk Plus
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ManageEngine ServiceDesk Plus review
System Security Engineer at a tech services company with 201-500 employees
Friendly interface and easy to use, but needs better reporting and change management
Its reporting can be improved. It can have better analytics reports. Even though they provide integration with another tool called Analytics Plus to get those reports, it would be quite helpful to have them on the fly and out of the box. A lot of improvement is required in change management and release management. Their change management...
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