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ManageEngine ServiceDesk Plus review

it_user628692
Senior ICT Consultant
Integrates ICT project management to our IT business.
Request management is not clearly separated form incident management. The conditions to customize this could be tricky and unique for our organization. To clarify this concept: We develop two different processes based on ITIL models for reporting cases or taking request from users : - Request fulfilment - Incident Management These two cases...

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