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OpenText Service Manager review
David Babcock
David Babcock
Principal at a tech services company with 51-200 employees
Allows us to track and identify trends, but is not user-friendly for knowledge...
We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It...

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