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NICE Robotic Automation review
Nicola Bentham
Nicola Bentham
Business Readiness & Continuous Improvement Support Manager at Swinton
The agent-guidance system we've built has resulted in huge savings and a higher NPS
The standout feature is that we've been able to change it completely, visually. It has got icons, you can go into links, it's very colorful. We changed the whole look and feel of it in January. We developed all that last year with the developer. Guidance at other places can be a script, a Word document, or some sort of application which is...

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