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ServiceNow review
DavidLazar
DavidLazar
IT Service Expert at Vodafone
The best ticketing tool so far with a lot of options for optimization,...
It improved the customer experience. For instance, preference management is very useful to be able to set up automated notifications based on various things, such as site priority, site size, client's importance, and incident's priority. We can configure that only a portion of a group gets P1, P2, or P3 cases. Those features have really...

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