free case study: Margaret Auld-Louie's unbiased review of SolarWinds Web Help Desk
Simplify your research with trusted advice from people like you. Would you like to learn about products from people using them now?
Download this FREE Help Desk Software case study, based on Margaret Auld-Louie's UNBIASED USER EXPERIENCE with SolarWinds Web Help Desk:
Where should we email your case study?
SolarWinds Web Help Desk review
System Administrator at Colorado Coalition for the Homeless
Has good search functionalities but the interface feels clunky
The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds. It was a little more intuitive to use as far as understanding how to respond in the ticket and get an email to go to...
Since 2012, we've had 536,114 professionals use our research.