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SysAid review

Nick Border
Nick Border
Project Manager at Ark Data Centres Limited
Enabled us to have a better workflow for tickets and provides us with multilayered...
The automation needs improvement. The workflow has some improvements to do. There's some stuff that they are working on like having cascaded fields. For example, we're categorizing tickets by location, by site and by building and then by data room within a data center. At the moment they're all separate fields. If site A only shows you...

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