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Contact Center Support Specialist (Onsite at Google) at a tech company with 1,001-5,000 employees
We are able to identify cases by type as we can have them arrive in the...
For smaller environments, some type of tutorial or walk through would be helpful for first time users. Hands on training will speed up productivity and will get agents to hit the ground running with a minimal learning curve. I'm not sure if there is a way to "train the trainer" process so that our internal trainers can seamlessly train a...

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