We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The integration between the video and voice is the most valuable solution."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."
"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."
"File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy."
"There are free versions of the solution available."
"I have found Skype for Business to be stable."
"It's a good product, we like using it."
"It saves trouble, and it saves us time."
"The solution is scalable and is capable of working on every appliance on every operating system."
"Its features for scheduling and generating reports need improvement."
"There should be an option to save some extensions."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Having a video call would be a nice idea."
"It could be better in terms of providing more options for call recording."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"The support team can appear to be condescending."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"The solution has been discontinued by Microsoft."
"There are issues with the bandwidth, particularly for external meetings,"
"Lacks a zoom-in feature for whoever is presenting."
"The cost of Skype for Business has room for improvement."
"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."
"I feel bored with the look and feel of the tool, so it should be changed."
"Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."
"It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating."
3CX Live Chat is ranked 10th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 60 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Skype for Business is most compared with Webex, Zoom, GoToMeeting, TeamViewer and Cisco Meeting Server. See our 3CX Live Chat vs. Skype for Business report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
