We performed a comparison between Skype for Business and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The security seems good."
"Desktop sharing is a valuable feature."
"It's a good and stable product that fits my needs."
"One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
"Making calls and having meetings is easy."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"I use the chat feature to communicate with my staff, which is very helpful."
"We like the easy provisioning of Skype for Business Conferencing."
"You can configure whatever you want in great detail."
"I am completely satisfied with the tech support."
"The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it."
"It's a nice tool for virtual meetings and I'm satisfied with its performance."
"The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."
"The most valuable features of the solution revolve around stability and performance."
"The implmentation of Webex is simple. It does not a lot of time."
"It is user-friendly."
"The stability could be improved."
"The initial setup could be simplified."
"The technical support from Microsoft needs to be improved."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."
"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
"Lacks a zoom-in feature for whoever is presenting."
"The cost of Skype for Business has room for improvement."
"I would like to see additional online chat capabilities"
"The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application."
"Webex support is not good. When we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours."
"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."
"The solution’s pricing could be improved."
"Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain."
"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."
"I would like to see the addition of new features that will add value to the product."
Skype for Business is ranked 4th in Virtual Meetings with 60 reviews while Webex is ranked 2nd in Virtual Meetings with 121 reviews. Skype for Business is rated 7.8, while Webex is rated 8.0. The top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". Skype for Business is most compared with Zoom, GoToMeeting, TeamViewer, Cisco Meeting Server and Cisco Jabber, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Zoom, Cisco TelePresence and Huawei Video Conferencing Platform. See our Skype for Business vs. Webex report.
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