We performed a comparison between ABBYY Vantage and Automation Anywhere (AA) based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The OCR is the best on the market."
"There are a lot of options in ABBYY FlexiCapture, and it is very vast. I have worked with multiple OCR tools, and I found ABBYY FlexiCapture to be the most accurate tool."
"The solution's technical support is very supportive."
"The handwriting recognition is very good, as it can recognize handwriting done with pen and paper with at least 70% accuracy."
"It's a very useful and user-friendly product."
"ABBYY Vantage is user-friendly...The deployment process can be done in a few minutes."
"We have found the solution to be stable so far."
"The most valuable feature of this solution is its ability to extract content from documents. It is able to identify specific fields and special characters."
"In our fund management and fund reconciliation process, we had a lot of headcount. Automation has significantly reduced our FTE count, investing that IT personnel into other work. Also, the quality of the work has slightly improved."
"The universal recorder is a kind of hybrid recorder that enables the user to record the data across devices."
"Be it a Windows application, a web application, or a legacy tool, Automation Anywhere is able to achieve automation on these technologies seamlessly."
"Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal."
"The most valuable feature is IQ Bot, as it allowed us to train it to extract important logistical information from customer PDF documents, irrespective of the format."
"The Object Cloning command is the most useful feature. Through the use of this command, between 30% and 40% of the process automation is complete."
"We found that RPA with additional AI capabilities, such as machine learning and Computer Vision, can enable the organization to augment existing business operations by creating efficiencies and improving the accuracy of data to be processed, without changing too much of the existing system."
"Ease of use is one thing that definitely first comes to mind when I think of Automation Anywhere. The tools are built in a fairly straightforward way. The documentation is really good and a Knowledge Base is available on every topic."
"There are certain controls like radio buttons and checkboxes that when reading PDFs, really doesn't go well with the RPA."
"It would be good if the product provided an AI-based prebuilt model that predicts and gives output."
"It could be more intuitive. It's huge and has many options, and that makes it difficult. You have to go to Google and search for documents and videos to try and understand how it works. Some tools or processes or some parts of the process should be intuitive to make it easier for the developers."
"The accuracy changes depending on the scenario so you need to test it before committing to this solution."
"I think that technical support should help instead of developing a solution from scratch every time you reach out to them."
"ABBYY's support model could be improved because we get some complaints from customers regarding the amount of time it takes and the kind of responses we get. They also need to improve their professional services team and train them to support customers better during custom implementations."
"Programming interfaces should include intelligence or documentation."
"This solution could be improved by offering better integration with other platforms."
"Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after. Whenever we got stuck, it was all about sprinting. There was a two or three week sprint. Within that, if you just wait for two to three days, it doesn't make sense. The support needs to implode, because I was just talking to a customer now who came directly and asked us, "Can you give us a dedicated support team?" It's feedback from our customer that support takes too long."
"Migration is probably our biggest challenge. When we were trying to do the migration to the new version, it was a little bit painful. We didn't have that many bots, and I can't imagine the level of effort that some of the bigger customers have to put in for that. The product is stable, but moving from one release to the other was the issue."
"Automation Anywhere can be improved with respect to the user-friendliness of the interface because most of the competitors are now using a flowchart-like structure, thus making it easy for anyone to learn and study it."
"The initial implementation of Automation Anywhere regarding the elastic search and database set connection can be a little difficult. However, I am skilled enough to get through it. There were some balancing issues that my other team members had to manage. They are having difficulty in balancing when I checked the architecture properly. We determined later that there was no need for a load balance to be done on the servers. We didn't do any load balancing and then the elastic search was not done."
"The human training area is still something that needs to be improved. It's not so much the actual technology learning, but rather how you bring this to life with all the peripheral competencies that are needed for it."
"They do not include the basic functionality of column headers in Excel worksheets. This is missing, and we need it."
"As far as stability is concerned, there have been some challenges. Sometimes, we experience our computers freezing up for no apparent reason or the network being inaccessible."
"It is good for standard procedures with an SOP. For those, it works well. But there are processes that are tricky and need human intervention and intelligence. In those cases, the process gets stuck."
ABBYY Vantage is ranked 6th in Robotic Process Automation (RPA) with 46 reviews while Automation Anywhere (AA) is ranked 3rd in Robotic Process Automation (RPA) with 492 reviews. ABBYY Vantage is rated 8.0, while Automation Anywhere (AA) is rated 8.4. The top reviewer of ABBYY Vantage writes "Genius-level AI with very easy setup and implementation processes". On the other hand, the top reviewer of Automation Anywhere (AA) writes "Automation Co-Pilot enables us to present details from CRM for business management on one page". ABBYY Vantage is most compared with UiPath Document Understanding, UiPath, HyperScience, Microsoft Power Automate and Tungsten TotalAgility, whereas Automation Anywhere (AA) is most compared with Microsoft Power Automate, UiPath, Blue Prism, Tricentis Tosca and IBM Robotic Process Automation (RPA). See our ABBYY Vantage vs. Automation Anywhere (AA) report.
See our list of best Robotic Process Automation (RPA) vendors and best Robotic Process Automation (RPA) vendors.
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