We performed a comparison between Accedian Skylight and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online."
"I always have the Skylight dashboard on one of my screens... Now you can create your own dashboard, specific to an application, specific to a server, or to something else."
"I think the analytics features are okay. My customer also likes the interface, the GUI, because it's easy to operate."
"What I like most about Accedian Skylight is that it's a UI application, so using it is easy. I also like that the support for Accedian Skylight is helpful."
"Capturing traffic [is very interesting]. Currently, with our configuration, we don't capture the payload of the packets, just the header. But when we want the body, the payload of the packets, we can do a PCAP, and then analyze it within Wireshark."
"The feature I used to like the most was its ability to decode layer seven protocols, although this is becoming less useful now that encryption is so widespread."
"For us, the most valuable feature is something called TWAMP that allows for real-time traffic in a way that is 10 times lighter than things like SolarWinds. It's in the sub-milliseconds of accuracy, and you can divide tasks so that you can literally see things like the tagging for Quality of Service. That had been incorrect with the carrier, but there was no way on this planet you'd be able to tell a carrier that they're wrong. I have dozens of scenarios where we found "No, that's not right," and got it resolved instantly."
"The response times, with the performance, are really interesting too, where you can see the packet loss."
"End-user Synthetics and monitoring are very good."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"We are able to drill down and see what is going on in the system."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The monitoring so far has been good and we are happy with it."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"It offers helpful user metrics so we can learn more about the user experience."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation."
"I would like to see some improvements in parts of their synthetic transactions, which includes all the latency, jitter, and throughput. I would like to see some Layer 7 analytics in there. I want to be able to do a DNS request, HTTP GET request, or even SIP call point-to-point or via registration."
"It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database."
"There should be an option to update and upgrade the solution to the new version without having to re-buy it. I have clients switching to other solutions. The old solution is great, but if you change your license to a new one, you have to almost re-buy it completely."
"Because of the policies in Vietnam, we cannot connect the system to the Accedian cloud. It would be good if Accedian could provide a local cloud. In the next release, I would like them to focus on improving and adding more reporting features. This will help the operations teams."
"This solution is expensive compared to some others."
"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."
"Some of the Skylight applications are a little newer, and they're still moving through initial revs. There are certain bugs, but nothing is insurmountable... It will just take a little bit of time for their user interface to get a little bit better."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"There were some settings we had issues with."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"The price needs improvement."
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Accedian Skylight is ranked 16th in Application Performance Monitoring (APM) and Observability with 23 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Accedian Skylight is rated 9.0, while New Relic is rated 8.6. The top reviewer of Accedian Skylight writes "Highly scalable, responsive support, but lacking new features". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Accedian Skylight is most compared with ThousandEyes, SolarWinds NPM, NETSCOUT nGeniusONE, Dynatrace and Netrounds, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Accedian Skylight vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Network Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
