We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The integration and configuration of New Relic is straightforward and easy."
"The VPN is one of the solution's most valuable features for us."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"They have baseline level alerting."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The solution is quite stable."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The most valuable features of Prometheus for metrics collection and monitoring are its stability, robustness, and rich set of features."
"The solution offers an easy way to install and scratch values."
"The dashboard is very valuable."
"The best thing about Prometheus is its integration."
"It has lots of APIs and libraries to integrate with any kind of language."
"The scalability of Prometheus is very good."
"Stability-wise, I rate the solution a ten out of ten."
"The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the behavior of applications and infrastructure."
"It would help customers if there were an on-premises version available."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"The solution needs to have staging."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"The solution only supports the cloud platform and not on-premises."
"New Relic needs to improve is the user data schema."
"They should bring the pricing down to be more competitive."
"The simplicity of the query language could be improved. The current query language is not easy to work with."
"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."
"Its documentation could be clearer to understand."
"I would like to see improvement in the analysis tools and customization features."
"If you want to collect details of metrics, you should be able to write a query for it directly. I want the product to offer better queries for the metrics."
"The primary area where Prometheus could be improved is in terms of pricing, particularly when used with managed services."
"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."
"Prometheus has a learning curve when setting it up. It definitely requires a little bit more hands-on than other solutions. It is an open source solution which means you do need to go through and read the literature that they have online for setting it up. The setup could be made easier."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews. New Relic is rated 8.6, while Prometheus is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and ITRS Geneos. See our New Relic vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.