We compared Amazon CloudWatch and BMC TrueSight Operations based on our users' reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Amazon CloudWatch users liked the solution’s simplicity, intuitive interface, and ability to handle large workloads. Users also praised CloudWatch’s comprehensive monitoring and alerts. BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting.
Room for improvement: Some reviews mentioned that Amazon CloudWatch could improve performance and dashboard visualization. Others noted that the solution lacked compatibility with some databases. TrueSight users say the solution could allow the user to drill down more and improve interoperability.
Service and Support: Customers generally have positive opinions about Amazon's customer service. They commended the support team for its availability and timely issue resolution. Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge.
Ease of Deployment: Amazon CloudWatch is generally described as easy to set up. BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions.
Pricing: Amazon CloudWatch offers a flexible pricing structure based on usage and processing, without any separate licensing cost. Some users said that scaling up can be costly due to the need for additional storage space. BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis.
ROI: Amazon CloudWatch offers a return on investment by minimizing the need for manual monitoring. Users said TrueSight’s ROI is difficult to quantify and uncertain.
Comparison Results: Reviewers say that Amazon CloudWatch is a simple, intuitive solution that can handle large workloads, but some mentioned dashboard visualization and customizability as areas for improvement. BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews.
"I can put it in a simple term, its simplicity is always there."
"It is a stable solution...I rate the technical support a ten out of ten."
"CloudWatch immediately hooks up and connects to the KPIs and all the metrics."
"We have found the pricing to be reasonable."
"Scheduling is a valuable feature."
"The most valuable feature of Amazon CloudWatch is the monitoring and UI."
"Amazon CloudWatch's best feature stems from its ability to monitor app performance."
"I have found the memory metrics and the CPU metrics valuable."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"We can verify uptimes as another source of keeping devices in compliance."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"It's not an advanced way of monitoring."
"What would make Amazon CloudWatch better is if it includes more on-site checks, particularly status checks on the CPU, network input/output, etc. It would also be helpful if there's built-in swap space, disk, and memory monitoring in Amazon CloudWatch because, at the moment, my team has to configure it manually through a shell script."
"Incorporating a straightforward method or a plug-and-play solution for integrating these databases with our systems, facilitating smooth data transfer, and enabling the creation of dashboards for monitoring and analysis would be beneficial."
"The solution's auto-scaling could be improved."
"Amazon CloudWatch needs improvement. The main thing is we have noticed missing logs."
"Some of our customers want to use Kubernetes to monitor their CICD flow but Amazon CloudWatch does not support it. We need to use another solution, such as Datadog or Dynatrace has the needed capability."
"We'd like the interface to be as easy as Datadog."
"Improvement of SSSD logs would be beneficial."
"Deployment requires lots of resources (servers). It has too many consoles."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The solution is overly complex."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"More modules for less popular applications and better documentation."
More BMC TrueSight Operations Management Pricing and Cost Advice →
Amazon CloudWatch is ranked 9th in Cloud Monitoring Software with 40 reviews while BMC TrueSight Operations Management is ranked 16th in Cloud Monitoring Software with 50 reviews. Amazon CloudWatch is rated 8.0, while BMC TrueSight Operations Management is rated 8.2. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), Dynatrace and SolarWinds NPM, whereas BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic. See our Amazon CloudWatch vs. BMC TrueSight Operations Management report.
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