We performed a comparison between AppDynamics Browser Real-User Monitoring and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature of AppDynamics Browser Real-User Monitoring is that it lets you find errors in synthetic jobs ahead of the users. The solution shows you all front-end metrics. You can also see JavaScript errors and jQuery errors through AppDynamics Browser Real-User Monitoring. You can also do a correlation between the front end and the backend, or from the user to the navigator, to the backend through the solution."
"The most valuable feature is the end-user monitoring."
"One noteworthy feature is user journey analysis, which enables tracking user interactions and conversion paths on a website."
"We can see the customer's path from their computer to the backend systems."
"The most valuable feature is the one that enables you to have visibility into the end-users journey."
"The feature we find most valuable, is that the solution creates a unified platform making it really easy to pinpoint a problem, and then drill down into a transaction to resolve the issue."
"The most valuable feature is that we can see how our end-users are interacting with our application across regions."
"It is a stable solution that helps address user issues well."
"It has a simple initial setup."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"The solution is quite stable."
"AppDynamics Browser Real-User Monitoring needs to offer an end-to-end experience, including the internet layer and third-party elements that come into play on websites."
"AppD is really cool and a unified solution for both APM and APM centric Analytics side. We can show almost all business data within the APM context from the end-user perspetive. But this process is a little bit manual. If they catch and map business journeys based on customer interaction on the browser automatically, it should be really fine."
"They do not have robust documentation."
"While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support."
"I would like to see support for mobile testing and mobile monitoring."
"The pricing falls within the mid-range category."
"What could be improved in AppDynamics Browser Real-User Monitoring is for the synthetic jobs or synthetic agents, in particular, you can't do a lot of tests with just one agent. You have to install a lot of agents if you want to do more tests, so this is an area for improvement in the solution. Another area for improvement in AppDynamics Browser Real-User Monitoring is that you're only able to see basic metrics in the absence of server or database visibility. For the SaaS version of AppDynamics Browser Real-User Monitoring, my team just downloaded then installed the extension in an application in Azure to see the application on the controller, so if this can be done in the on-premise version of the solution as well, without needing to install the agent on the machine, then it would make AppDynamics Browser Real-User Monitoring better. Currently, the .NET agent consumes the CPU or memory and clients usually raise this issue with my team, so it would be good if the on-premises version doesn't require agent installation on the machine. Another functionality I'd like to see in the next release of AppDynamics Browser Real-User Monitoring is for it to receive updates from the file config without needing to reset IIS because right now when you do a modification in IIS, you have to restart IIS. When you add a service to the agent config, you have to restart IIS. For the product server, it's not possible to reset IIS after you make changes to the config file, so if this could be improved, then it would make AppDynamics Browser Real-User Monitoring a better solution."
"If you have a single URL and all the operations are coming in as part of the header, you will not be able to segregate them for different actions."
"The solution needs to have staging."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"The solution only supports the cloud platform and not on-premises."
"The solution should include more detailed reports for SQL database requests."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
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AppDynamics Browser Real-User Monitoring is ranked 23rd in Application Performance Monitoring (APM) and Observability with 14 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. AppDynamics Browser Real-User Monitoring is rated 8.2, while New Relic is rated 8.6. The top reviewer of AppDynamics Browser Real-User Monitoring writes "End-to-end visibility, feature-rich, but the support could be improved". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". AppDynamics Browser Real-User Monitoring is most compared with Elastic Observability, Sentry and AWS X-Ray, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our AppDynamics Browser Real-User Monitoring vs. New Relic report.
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