We compared Barracuda Intronis Backup and NinjaOne across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Barracuda Intronis Backup is praised for its strong backup capabilities, user-friendly cloud management portal, and staff training opportunities. NinjaOne is highly regarded for its effective monitoring and management features, remote device management, and streamlined software deployments.
Room for Improvement: The Barracuda Intronis Backup could improve its integration, speed, and orchestration capabilities. NinjaOne could benefit from improved remote connectivity, enhanced reporting, a more user-friendly ticketing system.
Service and Support: Customers have consistently praised Barracuda Intronis Backup for their excellent and knowledgeable technical support. However, some reviewers reported challenges with escalation and communication within the support team. NinjaOne generally earned positive feedback for its customer service. Customers expressed satisfaction with issue resolution and comprehensive documentation. However, some reported slow responses from technical support.
Ease of Deployment: The setup process for Barracuda Intronis Backup is simple and involves configuring IP settings and connecting to Cloud Control. NinjaOne's setup is generally uncomplicated. It may take a few minutes or a full day, depending on the situation.
Pricing: Barracuda Intronis Backup provides a comprehensive and reasonably priced setup package. NinjaOne offers negotiable pricing based on the number of devices, with discounted costs as the scale increases. However, some users perceive NinjaOne as costlier than alternatives.
ROI: Barracuda Intronis Backup provides added financial benefits and time efficiency. NinjaOne delivers a return over time by improving productivity.
Comparison Results: Barracuda Intronis Backup stands out for its extensive training resources and direct cloud mapping, but users would like to see better performance and integration. NinjaOne is praised for its ease of setup and valuable monitoring and management features. However, users say NinjaOne could do a better job optimizing internet connections and managing mobile devices.
"The superior support from Barracuda in setting up, using, and helping with issues for the product."
"Of all the backup products we have used, this by far is the simplest to install and use."
"The most important feature in Barracuda Backup is the ability to archive the backup of emails."
"It's a one-stop shop, meaning we just program and schedule the backups, decide what is being backed up, and then it automatically replicates and deduplicates."
"Its interface is intuitive, and it is easy to use when I am restoring files. Barracuda does a really excellent job at compression, which makes it very efficient. Eight years later, I am only halfway through to the capacity, which is very good."
"Whenever you have a crash or your service is not working, you can just live-boot the machine and have your service up and running."
"It is very reliable, so we don't have any issues with it. Our customers have never raised any issue with it. Basically, once you set it up and it is running, it is trouble-free. Our customers are happy. They just got a renewal for the subscription for the service."
"The most valuable feature is the speed of backup, which is very good compared to other solutions."
"The installation is easy, it only took two minutes."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The most valuable feature we have found currently is probably patch management."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"NinjaOne's best feature is its monitoring."
"The most important aspect of this tool is the security it provides our company."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"I would like to see a way to increase space."
"I would like to see the automatic backup of critical applications to the cloud."
"The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler."
"The tool is not user-friendly. The solution should also improve its compatibility. It is also not license-based."
"It would be nice to have some reports generated on the usage, but it is not essential."
"We're working with them on our file share backups. Our solution needs a little bit more fine-tuning. We're not sure if the issue is at our end or at Barracuda's end."
"I would like to see better integration with third-party applications."
"The solution depends on your connectivity, so it is essential to have a proper connection to the cloud."
"Lacks sufficient integrations with other PSAs."
"NinjaOne's dashboard could be easier to use."
"The graphical user interface could be improved."
"I want NinjaOne to improve the reports."
"I would like to see more scripts for PowerShell commands."
"The NinjaOne distribution server is highly dependent on an active directory."
"The solution could improve by optimizing the internet connection being used."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
Barracuda Intronis Backup is ranked 5th in MSP Backup with 24 reviews while NinjaOne is ranked 4th in MSP Backup with 15 reviews. Barracuda Intronis Backup is rated 8.4, while NinjaOne is rated 8.0. The top reviewer of Barracuda Intronis Backup writes "Finding data to restore is much easier than rummaging through tapes to find backups". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Barracuda Intronis Backup is most compared with Rubrik, Veeam Backup & Replication, Acronis Cyber Protect and Dell PowerProtect DD (Data Domain), whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, ConnectWise Automate and Kaseya VSA. See our Barracuda Intronis Backup vs. NinjaOne report.
See our list of best MSP Backup vendors.
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