We performed a comparison between BeyondTrust Remote Support and F5 BIG-IP Access Policy Manager (APM) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Offers a secure method of access without having to install agents everywhere."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The load balancing features are valuable."
"In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options and policy configuration tools in the GUI. It's good and good enough to work."
"Stickiness is the most valuable feature of the product."
"The portal access was very good."
"The solution is stable and reliable."
"The tool is reliable and easy to configure."
"This is a product that is easy to install and integrate, and it is simple to use."
"F5 BIG-IP APM is relatively easy to use."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."
"In my opinion, the GUI side needs some improvement based on my usage. Sometimes, it doesn't work as efficiently as the CLI side."
"We do not have knowledgeable support teams locally."
"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
"The price of this product can be improved."
"The technical support’s response time must be improved."
"The initial setup was complex."
More F5 BIG-IP Access Policy Manager (APM) Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while F5 BIG-IP Access Policy Manager (APM) is ranked 10th in Remote Access with 13 reviews. BeyondTrust Remote Support is rated 9.0, while F5 BIG-IP Access Policy Manager (APM) is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of F5 BIG-IP Access Policy Manager (APM) writes " Facilitates packet inspection, modification, and offloading and offers visibility and troubleshooting capabilities, allowing for pre-production server testing". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, LogMeIn Pro and ConnectWise ScreenConnect, whereas F5 BIG-IP Access Policy Manager (APM) is most compared with Citrix Gateway, CyberArk Privileged Access Manager, Ivanti Connect Secure, Cisco ISE (Identity Services Engine) and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. F5 BIG-IP Access Policy Manager (APM) report.
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