We performed a comparison between BeyondTrust Remote Support and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The support team who are interfacing with us, are excellent. They are on time for any response."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Solution has a good UI."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"From my perspective, the most important is the login."
"It is quite simple to set up."
"The quality of the call and the quality of the sharing have been excellent."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"It's a user-friendly product."
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"This is a unique solution that is very easy to install."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"In the next release, I would like remote access to Chrome included."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Lacks remote support and privileged remote access in the one product."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The business interface is clunky and not well-documented."
"The product can sometimes crash."
"TeamViewer could be more secure."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. BeyondTrust Remote Support is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and TeamViewer Tensor, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Webex. See our BeyondTrust Remote Support vs. TeamViewer report.
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