We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The support team who are interfacing with us, are excellent. They are on time for any response."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"Solution has a good UI."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The solution is stable."
"The solution works well as a remote desktop."
"The tool shares computer resources perfectly."
"Since the tool has a graphical user interface, it's easier for us to access the server."
"It's largely stable."
"It works fine, and it is largely issue-free."
"The performance is one of the main features of this solution."
"Everything is really good and it works well."
"The technical support is good."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"Teams component can be a bit cumbersome to use. It takes some time to get it working as expected."
"The training profiles could be better."
"Security in the connection between us and our clients' servers is something that can be improved."
"We'd like more granular security control of the desktop services."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"The reliability of the solution could improve."
"Sometimes, the updates break the system."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and TeamViewer Tensor, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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