We performed a comparison between Bitrix24 and SAP CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bitrix24's workflow is better than that of others. The user interface is also good."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"I am impressed with the solution's ability to customize workflows."
"Offers, a free version."
"The data interpretation feature in Bitrix24 is good."
"Collaboration and CRM are the most valuable features of Bitrix24."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"The product is user-friendly."
"SAP CRM integrates well with SAP ERP which is useful."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"The stability is good."
"The platform is highly scalable."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"SAP CRM's most valuable at a branch level."
"SAP CRM has a good performance."
"The solution is highly scalable."
"We didn't have the ability to customize the solution."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"It would be great if colleagues could get alerts via email when they are assigned something."
"Bitrix24’s interface needs to be improved."
"The solution's open channel and contact center could be improved."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"I would like to see improvements with Bitrix24's marketing automation."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"SAP CRM could improve by being easier to use and customer-friendly."
"There is no scope for integration because SAP does not allow any personal integration."
"They should improve the design to make it more appealing to users."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
"In the future, machine learning and artificial intelligence functionality need to be included."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."
Bitrix24 is ranked 11th in CRM with 18 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Bitrix24 is rated 7.4, while SAP CRM is rated 7.6. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Bitrix24 is most compared with Zoho CRM, Asana, Odoo, Microsoft Dynamics CRM and ClickUp, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Bitrix24 vs. SAP CRM report.
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