We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The technical support was intuitive and had good documentation."
"It is easy to use and very stable."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"It's a very easy-to-use product."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"Its initial setup process for the cloud-based version is straightforward."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"The solution has an efficient notification feature."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"We can customize the solution the way we want to."
"Zoho CRM integrates easily with customer service workflows."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"Bitrix24’s interface needs to be improved."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"We didn't have the ability to customize the solution."
"The solution’s performance could be made faster."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"The stability could be improved."
"Adding a new contract to the solution is quite complicated."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"Support could be more knowledgeable."
"The support response time for this solution could be improved."
"I'd like the solution to offer more integrations with other products."
"I'm not sure that there is scalability potential for enterprises."
"I have issues with the tool's scalability."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
Bitrix24 is ranked 11th in CRM with 18 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. Bitrix24 is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Bitrix24 is most compared with Asana, Odoo, Microsoft Dynamics CRM, ClickUp and Microsoft Project, whereas Zoho CRM is most compared with monday.com, SAP CRM, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Bitrix24 vs. Zoho CRM report.
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