We compared SAP CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: SAP CRM's customer service and support have received mixed feedback. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"Its scalability is good."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"The solution is stable."
"The solution is easy to use."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"SAP CRM is a scalable solution."
"For the most part, the solution is stable."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"It is customizable. We have customized the CRM according to our needs."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"We can customize the solution the way we want to."
"I am impressed with the product's information on customers."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The solution is slow."
"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"There could be some specific configurable options on the UI level to improve visibility."
"CRM is costlier than its competitors."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
"The product's pricing could be better."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
"The solution's feature for forecast has limitations."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"I would like to see more integrations and customization options in the next release."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"The customization options for roles in Zoho CRM are currently limited."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"The support is not quite good."
SAP CRM is ranked 4th in CRM with 40 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. SAP CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and monday.com, whereas Zoho CRM is most compared with monday.com, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our SAP CRM vs. Zoho CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
