We performed a comparison between Odoo and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The scalability is very good. There are over 100+ end users in our company."
"The most valuable feature of Odoo is its payroll localization."
"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."
"Odoo is a cost-effective tool for performing core ERP functions, such as inventory management. It's also good for manufacturing use cases."
"The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses."
"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."
"What I find the most valuable about Odoo is its simplicity."
"Odoo operates on a subscription-based model, ensuring access to the most up-to-date version at all times."
"The solution has an efficient notification feature."
"I am impressed with the product's information on customers."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"The solution is always stable."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"Zoho CRM integrates easily with customer service workflows."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"Odoo could be better integrated with our warehouse management system."
"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."
"Odoo does not provide integration with other third-party apps like Shopify."
"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."
"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."
"They could thoroughly study the market dynamics of different regions and connecting areas."
"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."
"There are features that cannot be opened in the community edition and from a user perspective."
"Zoho could be more user friendly by improving the UI of the interface."
"Some of our clients could not develop their requirements using the product."
"The product's scalability and stability need improvement."
"I have issues with the tool's scalability."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"The support is not quite good."
"I'm not sure that there is scalability potential for enterprises."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
Odoo is ranked 9th in CRM with 31 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. Odoo is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Odoo writes "A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Oracle E-Business Suite, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24, Microsoft Dynamics CRM and Siebel CRM. See our Odoo vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
