We performed a comparison between BMC Client Management and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Compliance solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."
"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."
"The support from BMC Client Management is very good."
"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
"The most valuable features of the solution are patch management and software license management."
"The inventory and patch management tools are very valuable."
"We can get the majority of what we need with this product and do not have to spend money on something else."
"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
"The most valuable feature is the ability to have an overview of all devices that are accessing our environment."
"The software asset management has been a big help, even when it comes to license true-ups. I can use it to find out how many Tivoli we have, and boom, there's the number... And you can actually click on the information about the software and it shows, for example, that these five servers are where it's being reported. If you really want, you can log in to them and validate."
"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."
"There is ease of use, and its pricing was a driving factor."
"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."
"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"The solution does not offer the functionality of remote access to users."
"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."
"BMC Client Management could improve in the area of integration."
"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."
"The solution needs to add whitelisting because many customers request it."
"The GUI needs some work. I love all that it can do, however, it can be just be so cluttered at times."
"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."
"Sometimes the information is not as real time as it's supposed to be."
"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."
"I have complaints about smart label adaptation and because of this, I recommend a 24 to 48 hour bake-in period."
"The solution needs to have the ability to push out managed feature updates from Microsoft in a more seamless way."
"The labeling process should be more streamlined. It should be easier to do. It gets confusing at times."
"I've had some issues with patch catalogue."
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BMC Client Management is ranked 7th in Endpoint Compliance with 6 reviews while Quest KACE Systems Management is ranked 5th in Endpoint Compliance with 38 reviews. BMC Client Management is rated 8.6, while Quest KACE Systems Management is rated 8.8. The top reviewer of BMC Client Management writes "Efficient remote control capabilities; compliance features greatly reduced customers' licensing costs". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". BMC Client Management is most compared with Microsoft Configuration Manager, Microsoft Intune, BigFix, ManageEngine Endpoint Central and VMware Workspace ONE, whereas Quest KACE Systems Management is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix and Red Hat Ansible Automation Platform. See our BMC Client Management vs. Quest KACE Systems Management report.
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