We performed a comparison between BMC TrueSight Operations Management and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: BMC TrueSight offers quite extensive capabilities such as in-depth analysis, simulated monitoring, proactive oversight, and event administration. Datadog presents valuable features such as customizable displays and reporting, error identification and log consolidation, and ease of use for development teams. BMC TrueSight Operations Management users have concerns regarding deep-dive details, tracing, data agents, reporting, filtration, application monitoring, user interface, setup process, pricing, application visibility tools, dashboards, performance graphs, and stability. Datadog users have highlighted the need for enhancements in usability, integration, learning curve, monitoring, setup, security, customization, AI/ML, documentation, navigability, CSPM, implementation, business analysis, log reporting, dashboard loading, and querying, among other items.
Service and Support: Some customers appreciate the BMC TrueSight Operations Management support team's availability and problem-solving skills, while others have encountered longer response times and a lack of product knowledge. The customer service for Datadog is generally regarded as helpful, responsive, and available around the clock.
Ease of Deployment: The setup process for BMC TrueSight Operations Management can be straightforward or complicated depending on the environment. Datadog's initial setup is generally seen as easy and simple, with some users getting help along the way as needed.
Pricing: BMC TrueSight Operations Management has a high setup cost and limited flexibility. Datadog's pricing and licensing are inconsistent. Some users find it expensive and perplexing, while others consider it reasonable when compared to alternative solutions.
ROI: While ROI relating to BMC TrueSight Operations Management is unclear, users of Datadog mention several advantages, including time savings, reduced blindspots, and fast debugging, which contribute to their satisfaction with the ROI.
Comparison Results: Based on user feedback, Datadog is the preferred choice over BMC TrueSight Operations Management. Users have found Datadog's initial setup process to be easier, more straightforward, painless, and efficient. It can be completed quickly. Datadog offers valuable features like error reporting and log centralization, making it user-friendly for development teams. It also provides a wide range of integrations.
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The tool is flexible enough to be customized based on customer requirements."
"The Event Management is outstanding; still is the most interesting part of the product."
"It is very helpful to be able to apply rule-based routing to alerts."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"The solution's SaaS model is easy to manage and works well in single- or multi-cloud environments."
"We can handle debugging and find out why things are breaking in our applications."
"Since we integrated Datadog, we have had increased confidence in the quality of our service, and we had an easier time increasing our delivery velocity."
"We rely heavily on the API crawlers that Datadog uses for cloud integrations. These allow us to pick up and leverage the tags teams have already deployed without having also to make them add them at the agent level."
"Datadog is easy to use and easy to deploy. It's a better solution compared to others on the market in terms of being budget friendly for our customers."
"It helps us better manage our logs."
"The infrastructure monitoring capabilities are really valuable. You can just log on and see everything that is happening within an IT environment."
"The most valuable features have been: Sharable dashboards, TimeBoards, dogstatsd API, Slack Integration, Event logging API. CloudTrail Events, Tags, alerts, and anomaly detection. EBS Volume Snapshot Age, which they added upon request."
"The product must provide more AI capabilities."
"The pricing could be better."
"It would be better if the initial setup and deployment were more straightforward."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The solution could improve its price."
"Auto instrumentation on tracing has not been very easy to find in the documentation."
"I found the documentation can sometimes be confusing."
"The way data is represented can be limiting. When I first tried it out a long time ago, you could graph a metric and another metric, and they'd overlay, but you couldn't take the ratio between the two."
"I often have issues with the UI in my browser."
"The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments."
"While I like the ease of use, when compared with Tenable Nessus they could still improve their usability."
"Sometimes, it takes a long time to load the dashboard if we have many charts."
"It is very difficult to make the solutions fit perfectly for large organizations, especially in terms of high cardinality objects and multi-tenancy, where the data needs to be rolled up to a summarized level while maintaining its individual data granularity and identifiers."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 16th in Cloud Monitoring Software with 50 reviews while Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews. BMC TrueSight Operations Management is rated 8.2, while Datadog is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and ITRS Geneos, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our BMC TrueSight Operations Management vs. Datadog report.
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