We performed a comparison between Box and Kiteworks based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The application is very light in terms of uploading and downloading files."
"Box is very user-friendly; more so than SharePoint."
"Office Integration. The full integration into the Microsoft Office products is just perfect."
"The sharing feature, with its various permission settings, such as viewing or uploading, is convenient and helpful."
"The solution is used for data storage and any kind of visualization."
"It is really easy to load files to and from this solution."
"I like the ease of use."
"You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."
"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."
"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."
"The solution can be used remotely; it's easy to upload and share files."
"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."
"The solution removes the limitations with file attachment size that is found with regular email."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"The upload speed needs improvement."
"It could be cheaper."
"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."
"I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users."
"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."
"Tasks and comments could be easier to see, report, search, and manage."
"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."
"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."
"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."
Box is ranked 4th in Enterprise Content Management with 39 reviews while Kiteworks is ranked 5th in Enterprise Content Management with 12 reviews. Box is rated 8.4, while Kiteworks is rated 8.8. The top reviewer of Box writes "Allows you to upload and download files quickly but lacks integration with Office 365". On the other hand, the top reviewer of Kiteworks writes "A unified, secure way to share sensitive content, with no file size limitations". Box is most compared with SharePoint, Microsoft OneDrive, Citrix ShareFile, Office 365 and Hyland OnBase, whereas Kiteworks is most compared with Sterling Commerce Connect:Direct, MOVEit, Fortra's GoAnywhere MFT, SharePoint and ownCloud. See our Box vs. Kiteworks report.
See our list of best Enterprise Content Management vendors and best Content Collaboration Platforms vendors.
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