We performed a comparison between Clarity SM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."When users have a problem, they report using Service Desk and it is very useful for this."
"The database and the power that is driven behind the database."
"It allows IT to handle users on a personal basis. It allows IT to have a name and a face, and we interact with the end-users."
"We can search open and closed cases to find what we have done in other incidents."
"It has given us the ability to automate a lot of tasks, things we couldn't do before."
"It's fairly easy to use, from a UI standpoint."
"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."
"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."
"The most valuable feature is asset management maintenance as well as asset management overall."
"The most valuable feature is the ability to correct maintenance."
"Preventive maintenance management."
"Maximo is very stable. We really do not have problem with stability."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"Its capabilities let us organize our work."
"The most powerful features are the database and integration with CMDB."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The upgrade was pretty complex."
"The UI needs to be upgraded."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."
"I would like to see the API cleaned up."
"They really want user names in the document owner and subject expert fields, and that is just not practical."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"There are always ways to improve and make things better."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"You can get lost using the application"
"Coding can be complex when customization is required."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The latest version is slow due to the power it requires."
"Although you can create notifications with Maximo, the configuration and options could be improved."
Clarity SM is ranked 18th in IT Service Management (ITSM) with 107 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews. Clarity SM is rated 7.8, while IBM Maximo is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP.
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