We performed a comparison between ConnectWise Automate and ManageEngine Endpoint Central based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The implementation is nice and easy."
"The database is great. It's a nicely ordered database."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"This product saves us a lot of time and increases our efficiency."
"A good automated scripts feature."
"Maybe they could improve the capability to be multi-tenant."
"It allows us to manage all client requests, jobs and invoicing."
"The initial setup process is good."
"We use the product to know about our assets and manage remote support."
"Has good functionality and is user-friendly."
"Identification of gaps and filling the gaps with updates are most valuable. We are able to identify known updates or missing updates and then update."
"The most valuable feature of this solution is the Patch Management."
"The product works perfectly for patch management and software deployments."
"The patch management aspect of the solution is the most valuable part for us."
"The ability to patch my servers and endpoints is the most important for me. However, this feature is more pronounced in ManageEngine Desktop Central."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The menu doesn't always load properly."
"Technical support was helpful."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Desktop Central has very good information, however, you can't customize the dashboards."
"ManageEngine Desktop Central should keep up with some of the features that other major vendors are providing, such as Microsoft."
"The team I've currently got is not using it particularly well, due to the fact that they don't know how to use it particularly well. They've not done any training and so on."
"The solution is expensive."
"Some difficulties with setup for multiple locations."
"ManageEngine Endpoint Central’s scalability could be improved."
"The MDM feature isn't very good. It doesn't support Amazon vendors."
"It might be helpful if they offered a simpler way to use the OS deployment function. It's a bit complicated for most of the customers."
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ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while ManageEngine Endpoint Central is ranked 1st in Client Desktop Management with 60 reviews. ConnectWise Automate is rated 7.4, while ManageEngine Endpoint Central is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of ManageEngine Endpoint Central writes "An in-depth and intuitive product with good cross-platform capabilities, but they should have a more global support channel". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Zabbix, whereas ManageEngine Endpoint Central is most compared with Microsoft Intune, Microsoft Configuration Manager, VMware Workspace ONE, Jamf Pro and ManageEngine Patch Manager Plus.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
