We performed a comparison between ConnectWise ScreenConnect and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Unattended access is the most important feature."
"It's very low maintenance."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"The solution should add the ability to video chat with the user on the other end."
"I really didn't care for the onboarding process and it is something that should be improved."
"There needs to be a way to run the agent without installing, like GoToAssist."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"The solution could include more AI (Artificial Intelligence)."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while TeamViewer Tensor is ranked 7th in Remote Access with 4 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer Tensor is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access and LogMeIn Rescue. See our ConnectWise ScreenConnect vs. TeamViewer Tensor report.
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