We performed a comparison between BeyondTrust Remote Support and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"It has allowed us to quickly address the needs and issues of our end users."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Lacks some kind of voice communication option."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while TeamViewer Tensor is ranked 7th in Remote Access with 4 reviews. BeyondTrust Remote Support is rated 9.0, while TeamViewer Tensor is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Rescue, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, Parallels Access, LogMeIn Rescue and Microsoft Remote Desktop Services. See our BeyondTrust Remote Support vs. TeamViewer Tensor report.
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