We compared TeamViewer and TeamViewer Tensor based on our user's reviews in several parameters.
TeamViewer is praised for its ease of use and reliable remote access, while suggestions for improvement highlight the need for enhanced performance and interface simplicity. In comparison, TeamViewer Tensor offers efficient remote access and collaboration capabilities, with mixed feedback on pricing and licensing. Users highlight the excellent customer support and significant ROI, but suggest improvements in interface usability and performance.
Features: The valuable features of TeamViewer include ease of use, reliable remote access, seamless screen sharing, efficient file transfer, and exceptional customer support. In comparison, TeamViewer Tensor offers efficient remote access, seamless collaboration, extensive device compatibility, reliable security measures, and excellent customer support.
Pricing and ROI: The setup cost for TeamViewer is reported to be relatively low, which is seen as a benefit. However, feedback on the setup cost for TeamViewer Tensor is mixed. Some users praised the ease of setup and the lack of significant costs, while others expressed concerns about the licensing process.It may not be straightforward or transparent., TeamViewer's ROI is reported as positive, with users highlighting seamless remote access and cost-effectiveness. TeamViewer Tensor provided a significant ROI, enhancing productivity, reducing travel expenses, and offering robust security measures.
Room for Improvement: TeamViewer has room for improvement in terms of speed, responsiveness, interface simplicity, audio and video quality, customer support, and advanced security features. On the other hand, TeamViewer Tensor needs enhancements in interface usability, performance, user-friendliness, speed, responsiveness, file transfers, and operating system compatibility.
Deployment and customer support: The reviews comparing TeamViewer to TeamViewer Tensor highlight that while some users of TeamViewer spent three months on deployment and an additional week on setup, others only needed a week for both deployment and setup. In contrast, TeamViewer Tensor users mentioned spending multiple months on deployment, along with an additional week for setup., TeamViewer's customer service has received positive remarks for both products. Users praise the helpfulness, promptness, and effectiveness of the assistance provided. The customer service experience is considered reliable and efficient for TeamViewer, while TeamViewer Tensor stands out for its exceptional support levels.
The summary above is based on 39 interviews we conducted recently with TeamViewer and TeamViewer Tensor users. To access the review's full transcripts, download our report.
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The most valuable feature of TeamViewer is its ease of use."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"I am satisfied with TeamViewer, and its performance."
"The product allows easy access to any system in case of any issues."
"It is easy to use and has a pretty good UI."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"TeamViewer has a legacy and may not be using the latest UI trends."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"The file transfer functionality crashes sometimes."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"The security could improve in TeamViewer."
"I would like to see TeamViewer support multiple platforms."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The solution could include more AI (Artificial Intelligence)."
TeamViewer is ranked 1st in Remote Access with 85 reviews while TeamViewer Tensor is ranked 8th in Remote Access with 4 reviews. TeamViewer is rated 8.6, while TeamViewer Tensor is rated 8.6. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". TeamViewer is most compared with Microsoft Remote Desktop Services, Parallels Access, ISL Online, BeyondTrust Remote Support and Webex, whereas TeamViewer Tensor is most compared with TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access, LogMeIn Rescue and Microsoft Remote Desktop Services. See our TeamViewer vs. TeamViewer Tensor report.
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